Hello, please confirm the following points:
1. Using Label Paper: This is an error in the paper type setting. Please follow the steps below:
Open the configuration tool, click on 【Printer Settings】 - 【Paper Type】, and change it to 【Label Paper】.
【Control Panel】 - 【Devices and Printers】 - 【Right-click the printer icon】 - 【Printing Preferences】- 【Page Setup】 - 【New】. Set the 【Width】 and 【Height】 in the label size according to the actual specifications.
2. Open the computer's 【Control Panel】 - 【Devices and Printers】- 【Right-click the printer】 - 【Printing Preferences】 - 【Roll】... Choose 【Continuous Paper Fixed Length】, and set the 【Width】 and 【Height】 in the label size according to the actual specifications.
Variable Height: Open the computer's 【Control Panel】 - 【Devices and Printers】 - 【Right-click the printer icon】 - 【Printing Preferences】 - 【Page Setup】 - 【New】. Choose 【Continuous Paper Variable Length】for the type, set the 【Width】 in the label size according to the actual specifications, and the height can be set to a larger value.
【Tip】This model is a label printer. If the issue persists after adjusting the settings for