Hello, please follow the steps below:
1. If the driver is not installed:The printer might be using the driver for another printer. Download and reinstall the correct driver.
2. If the driver is already installed:** Check if the driver port is being shared.
How to check:Open the [Control Panel]- [Devices and Printers] - Right-click the printer and select [Printer Properties] - [Ports]. If two printers are shown using the same port, modify the port settings for the other printer.